تحلیلگر مدیریت ارتباط با مشتری

Job Description

About Snapp Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to Snapp drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran. Responsibilities ● Identify and create users’ segments for CRM communications based on business needs using dashboards, BI, or data querying. ● Regularly run, assess and review CRM campaigns and optimize their performance through ongoing tests. ● Manage loyalty club-related activities with all stakeholders to fulfill the business requirements. ● keep an organized history of CRM campaigns. ● Manage time in a way that communications are sent according to their priorities. ● Coordinate with various team members and suggest initiative possibilities from CRM standpoints. ● Identify trends and insights, and optimize performance based on those insights.