Job Description

• Technical System Administration - Administration of the CRM application environment and related systems. This would include patches, upgrades and new feature implementations. • Business Process Analysis - Interfacing with key power users and management to understand business processes related to the CRM platform. This would include providing guidance and support in the implementation of new processes and the optimization of existing processes. • Technical Support and Issue Resolution - Responsibility includes Troubleshooting CRM related issues and finding root cause. CRM issues could be of a technical, data or business process nature. • Data Integrity, Integration and Maintenance - Ensuring the reliability and trustworthiness of the CRM system’s data. Additionally this would include efforts to remediate existing data issues and recommend process and technical solutions to prevent future integrity issues. • Customization and Configuration - Providing best practice based recommendations for customizing, configuring and extending the system. Additionally, interfacing with power users and software developers to create maintainable custom or configuration based solutions. • Interface with other Key Technical and Non-Technical Staff - Interfacing with key technical staff including PMO, DBAs, Infrastructure Engineers and Software Developers as needed. Provides CRM guidance and best practice recommendations to other technical staff members as needed. This also includes interfacing with CRM end users, Management and staff to provide guidance, best practices and solution options as needed. • Monitor project progress - Monitor project progress by tracking activities; resolving problems; publishing progress reports; recommending actions and manage the day-to-day priorities of the CRM team.