Job Description
● Research and identify solutions to software and hardware issues. ● Diagnose and troubleshoot technical issues, including account setup and network configuration. ● Ask customers targeted questions to quickly understand the root of the problem. ● Track computer system issues through to resolution, within agreed time limits. ● Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue. ● Provide prompt and accurate feedback to customers. ● Refer to internal database or external resources to provide accurate tech solutions. ● Ensure all issues are properly logged. ● Prioritize and manage several open issues at one time. ● Follow up with clients to ensure their IT systems are fully functional after troubleshooting. ● Prepare accurate and timely reports. ● Document technical knowledge in the form of notes and manuals. ● Maintain jovial relationships with clients.
Requirements
● Proven work experience as a technical support engineer, desktop support engineer, IT help desk technician, or similar roles. ● Hands-on experience with Windows, Linux, and Mac OS environments. ● Good understanding of computer systems, mobile devices, and other tech products. ● Ability to diagnose and troubleshoot basic technical issues. ● Familiarity with remote desktop applications and help desk software (e.g. Zendesk). ● Excellent problem-solving and communication skills. ● Ability to provide step-by-step technical help, both written and verbal. ● Bachelor's degree in Information Technology, Computer Science, or relevant fields. ● Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Seniority
