Change Management Analyst

Change Management Analyst

Job Description

Mission: • To support and control changes and activities in Information Technology Systems with the assistance of relevant staff to ensure a stable infrastructure environment. • To assess every change introduced, considering valid reason for implementation and identify any adverse effect on business when introduced. Task Complexity: • To chair the weekly Change Management Meeting [‘Change Advisory Board’ meeting (CAB)] • To follow progress of changes to ensure changes are done properly and within the approved change window • To control changes throughout its entire lifecycle from a change inception to its closure. • To design, improve, and implement a procedure for approval, verification and scheduling changes, maintain the change management process and procedures, and escalate process violations and unauthorized changes to management. • To conduct impact analyses, assess change readiness and identify key stakeholders. • To develop implementation plans for dealing with complex requests for change or for the introduction of new services, evaluate risks to integrity of infrastructure inherent in proposed implementations and review the effectiveness of change implementation. • To conduct business analysis and business process management for identifying alternative solutions and recommending new approaches and help establish requirements for the implementation of changes in business processes. • To supply change statistics to management for trend analysis and exchange information with the other entities within ITS Service Management including Configuration Management, Incident & Problem Management, Service Desk, Service Level Management, Service Level Management, IT Disaster Recovery. • To implement the scope of change management activity within the organization, plan and priorities changes, centrally or by common agreement. • To analyze and minimize number of unplanned and unnecessary emergency changes impacting services availability to be implemented • To control and evaluate ITS Vendors/Partner’s performance in change management scope. • To maintain change records to reflect the progress of changes and produce regular and accurate ITS change management reports. • To create and apply standards and other quality criteria for the documentation of change. • To ensure that the Configuration Management Analyst receives documentation regarding changes to enable configuration database to be current.

Requirements

Education: • Bachelor Degree in Information Technology or related. • Fluent in English. Experience: • Minimum of 3 years’ experience the Telecommunication/ IT or similar environment; with experience in supervising others. • Experience working in a medium organization. • 1 year Experience should include management and reporting. Knowledge: • Change Management Process. • Problem Management Process. • SDLC Process. • Process Principles. • ITS Service Desk Help-desk. • ITS Application understanding. • ITS Network Understanding. • ITS Enterprise and Client Server Understanding. • Availability Management Process. • ITS Application understanding. • ISO standards. • Business principles and functions. Skills: • Communicate at all levels • Presentation skills • Customer focused • Logical way of thinking • Analytical skills • Negotiation skills • Organizing • Time Management

About Company

500 employees or more

Irancell Telecommunication Services Company (MTN Irancell) – Iran’s 2nd mobile operator – is a private joint stock company. As “Iran’s greatest data operator”, our vision is to lead the delivery of a bold, new digital world to our customers. Our company provides the following services: - Wholesale and retail telecommunications services - Sales of network traffic capacity to local or international carriers or entities - Renting network infrastructure facilities to local or international carriers or entities - Internet and digital platform-related products and services as well as all available sources of value added services - E-Commerce/ m-Commerce activities of telecommunications networks - Customer services, including but not limited to customer relationship management and Call Centre services.

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