Call Center Supervisor

TAPSI Tehran

Posted a year ago

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Job Description

-Monitoring & Controlling the performance & work time of subordinates -Analyzing & Reporting Daily, Weekly & Monthly KPIs of the product -Calculating bonus & performance metrics for subordinates -Proactively suggesting the needs & improvements for product progress -Working multi-functional in case of facing issues in product health -Monitoring & Handling all the operations of product with outsourced partner -Being available on holidays for any issues may happen about the product

Requirements

-Minimum of Bachelor's Degree -Minimum 2 years of experience in call centers as supervisor -Pressure management, high accuracy & learning attitude -Team working, high level of responsibility & crisis management -Familiar with CRM & ICDL -Familiar with sales concepts -Multitasking and being hands-on -Fluent in English -Ideal Age Range: 25 - 40

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