-Monitoring & Controlling the performance & work time of subordinates
-Analyzing & Reporting Daily, Weekly & Monthly KPIs of the product
-Calculating bonus & performance metrics for subordinates
-Proactively suggesting the needs & improvements for product progress
-Working multi-functional in case of facing issues in product health
-Monitoring & Handling all the operations of product with outsourced partner
-Being available on holidays for any issues may happen about the product
Requirements
-Minimum of Bachelor's Degree
-Minimum 2 years of experience in call centers as supervisor
-Pressure management, high accuracy & learning attitude
-Team working, high level of responsibility & crisis management
-Familiar with CRM & ICDL
-Familiar with sales concepts
-Multitasking and being hands-on
-Fluent in English
-Ideal Age Range: 25 - 40
