Job Description

- Obtains client information by answering telephone calls; interviewing clients; verifying information - Informs clients by explaining procedures; answering questions; providing information - Maintains communication equipment by reporting problems - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures - Updates job knowledge by studying new product descriptions; participating in educational opportunities - Identify and escalate priority issues - Documents all call information according to standard operating procedures - Produces call reports