کارشناس مرکز تماس

منتشر شده 10 ماه پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

Answer incoming calls from customers and provide information about the organization's products or services.
Make outgoing calls to follow up with customers or schedule appointments.
Manage and maintain customer databases and call logs.
Resolve customer complaints and escalate to higher-level support as needed.

Requirements

Excellent verbal communication skills.
Communication and interpersonal skills.
Ability to work well under pressure and handle difficult situations calmly and professionally.
Attention to detail in data entry and management.
Familiarity with customer service software and databases.
Ability to multitask and prioritize tasks effectively.
Flexibility to work different shifts and weekends if required by the organization.

Employment Type