Call Center Agent

Call Center Agent

Job Description

• Manage large amounts of inbound and outbound calls in a timely manner • Identify customers' needs, clarify information, follow up every issue and provide solutions and/or alternatives • Keep records of all conversations in our call center database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets

Requirements

• Be PC literate and familiar with the Internet and social media. • Have good aptitude in solving customer service issues. • Have Strong phone and verbal communication skills along with active listening • Have Customer focus and adaptability to different personality types • Have Ability to multi-task, set priorities and manage time effectively • Exercise professional telephone procedures and e-mail correspondence skills. • Able to work as a team player and build rapport with the Support Service Callers and Clients. • Have enthusiasm for customer service and understand the requirements of genuine customer commitment. • Possess operational knowledge of major Microsoft Office tools (Excel, Word, ...) • Be available for different shifts. • Having Previous experience in a customer support role and familiarity with CRM systems and practices is an advantage.

About Company

100-499 employees

*780# is well known company who programed very new services for each individual with easy accesses for doing daily payments such as, bill payments, charging mobile line, charities and getting chance for good price by using it. During last few months we were able to increase our users to more than 20.000.000 people. As result, at the moment we are one of the market leaders in Iran. In addition, our company is a most creative company because every month we launched a new program for our costumer. Also, the big difference about our company is not about ours services, is about our work environment because most of our decision is result of team work. Outstanding point about our company is the average age of employee and employer as well which is young. Moreover, one of the most important ability for being part of Hafhshtad is creativity and coping with other team members.

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