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Call Center Agent

Hafhashtad Tehran

Posted 5 months ago

Job Description

• Manage large amounts of inbound and outbound calls in a timely manner • Identify customers' needs, clarify information, follow up every issue and provide solutions and/or alternatives • Keep records of all conversations in our call center database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets

Requirements

• Be PC literate and familiar with the Internet and social media. • Have good aptitude in solving customer service issues. • Have Strong phone and verbal communication skills along with active listening • Have Customer focus and adaptability to different personality types • Have Ability to multi-task, set priorities and manage time effectively • Exercise professional telephone procedures and e-mail correspondence skills. • Able to work as a team player and build rapport with the Support Service Callers and Clients. • Have enthusiasm for customer service and understand the requirements of genuine customer commitment. • Possess operational knowledge of major Microsoft Office tools (Excel, Word, ...) • Be available for different shifts. • Having Previous experience in a customer support role and familiarity with CRM systems and practices is an advantage.

Job Category:

Sales & Customer Service

Employement type:

Full Time

Job Category:

Sales & Customer Service

Employement type:

Full Time

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