Business Process Management Analyst

HiWEB

Tehran

Posted 2 months ago

Job Description

- Redesign current eTOM/ITIL Process. - Understanding of OSS/BSS Processes with established in depth experience in re-engineering these processes as per eTOM standard. - Proficiency in business process modeling and governance and tools (BPM Tools). - Model current and future state business processes using the BPMN 2.0 analytical method - Perform business process gap analyses to meet business unit’s desired outcomes - Participate in process discovery and elaboration workshops, interviews and surveys - Utilize knowledge of six sigma methodologies, like DMAIC, to facilitate process improvements - Participate in business process reengineering to improve quality; reduce costs and cycle time - Create value stream maps and SIPOC models to promote business transformation - Determine and document the impact of change to business processes - Utilize simulation modeling to identify bottlenecks within processes - Identify key performance indicators to construct appropriate performance measurements - Develop strong partnerships with team, functional peers, sponsors and multiple stakeholders - Apply change management practices (ADKAR) while working with all levels of the organization - Work with project sponsors and stakeholders to define milestones and metrics - Regularly report and update on progress, timelines, obstacles and challenges

Requirements

- A minimum of three years of relevant experience with implementation ITIL and eTOM. and a proven track record of delivering substantial business results. Experience should cover areas of process analysis, business analysis, and project management, preferably within a Telecom services firm. - Experienced in implementing Service Operation - Work experience in Service Design is a plus - MS/BS in Management Information Systems, Information Technology Management, Industrial engineering, Business Administration or Telecom is preferred. - Familiarity with Business Process Model and Notation (BPMN) and Decision Modeling Notation (DMN). - Established experience in Lean/Six Sigma (or higher) implementation - Strong organizational skills with the ability to prioritize, monitor, and complete multiple tasks or projects, either independently or collaboratively within a team. - Excellent interpersonal skills with a focus on building trusting relationships with business partners and their leadership team. - Advanced computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, Project, SharePoint and Visio. - Good level of presentation skills. - Excellent understanding of Telecom organizations and the roles and responsibilities of all business areas.

Job Category

  • Business & Data Analysis/ Economic Analysis

Employment type

  • Full Time

Seniority

  • Experienced professional

Job Category

  • Business & Data Analysis/ Economic Analysis

Employment type:

  • Full Time

Educations:

  • Engineering (Industrial)
  • Engineering (Computer)

Seniority:

  • Experienced professional

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