Job Description

• Devise branding plans in order to maximize both customer satisfaction and company's profitability. • Analyze sales figures, customer responses and market trends to develop KPIs and anticipate product range. • Forecast sales and profit, and monitor financial performance of the store. • Evaluate the brand performance in the market. • Help increase the level of brand awareness and brand loyalty among current and potential customers. • Plan and conduct necessary surveys and regular field visits to solve the problems and avoid the potential issues. • Analyze competitors and propose strategy modification when needed. • Develop customer care plans and increase retention rate. • Ensure the franchised brand profile is implemented in stores. • Monitor, supervise, and coach the sales team and the store managers. • Analyze reports generated by store managers to identify potential problems. • Guarantee consistently high standards of customer experience within the Store in accordance with the Brand Values and service standards through visual and other necessary means.