Job Description

* Plan, manage and implement the delivery of a diverse range of research projects using appropriate research tools (online, face to face, discussion groups, surveys, telephone interviews etc.) to provide business intelligence inputs * Assist in development and upgrade data-marts with Technical team * Develop and test BI Reports accuracy and validity * Translate and combine external market insights, customer insights and internal performance analysis into potential strategic and tactical business opportunities * Manage the process of carrying out both ad hoc and continuous analysis of the external market environment & SHM customer trends to support strategic and tactical decision making * Take responsibility for research management from strategy to delivering, on time & maximum accuracy * Research, map and analysis of market structure, size and demand drivers for products and services in market segments to support strategic planning, product development and decision making. * Monitor and analysis of work and business of key competitors using primary and secondary research techniques to enable the business to gain key strategic advantages * Maximize analysis of existing customer touch points to acquire and monitor changing customer needs & behavior and feedback the results * Provide ad hoc and regular performance reports to the business * Identify reporting and analytics tools and methods to improve the overall productivity and analysis the team produces * Interface with managers and chiefs on the Marketing and Sales teams to understand their current business challenges, and help identify analysis to help solve these problems