Back Office Engineer

Back Office Engineer

Job Description

- Follow alarm handling and escalation procedures where a fault is report to Front Office Operator in Charge, so ensure the shortest possible reaction and remedy times applicable to specific fault categories, and attain the required service levels. - Perform Second line support for the related Network element (BSS, NSS, Transmission, core …). Provide Remote support to all FMs team if required. - Ensure 2nd line Trouble ticket management, fault diagnosis, remote fault resolution, management and control. - Follow the integration of the new elements in the live network, - analyze, prepare, implement and verify the configuration and integration of Node - Ensure all the Change Requests are done within the approved timeline without affecting the quality of the network, and ensure global check-up after the execution. - Extensive knowledge in troubleshooting of BSC/RNC issues.

Requirements

- Bachelor’s degree in Telecommunications or Computer Science Degree. - 6 years in operating modern cellular telecommunications systems. - Supplier specific hardware knowledge. - Thorough knowledge and extensive practical, supplier specific experience in the area of BSS. - Ability to work off hours depending on Network outages and customer requests; - 24x7 availability to support after office hours,

About Company

500 employees or more

As the first Local Provider of Telecom Managed Services based on the latest technology , NAK is proud to create a dynamic, safe and supportive environment to facilitate innovation and creativity for both experienced domain experts and fresh, young university graduates alike. We at NAK, recognize innovation and constant improvement as the driving engine of our business and thus consider our people (having near 800 employees) as our most important assets. We take great care to provide the necessary platform for attracting, keeping, motivating and enhancing this valuable Human Resources. NAK family is always seeking excellence through accountability, agility and team work and will always put customers first. We sincerely hope to build together a world-class organization.

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