کارشناس پشتیبانی نرم افزار

Job Description

• Helps to support customers for utilizing the software and related issues. • might work to help deal with internal technical issues, or they might assist customers or clients with software utilization issues. • provide support in person, on the phone, or even over the computer. • Answer user inquiries, Train users, Analyze data modification requests, Provide feedback and recommendations to developers on software usability and functionality. • Monitor bug resolution efforts and track successes, Oversee the daily performance of software, Perform initial debugging procedures, Prepare evaluations of software and recommend improvements or upgrades. • Develop testing, Design test plans, scenarios, scripts, or procedures, Evaluate or recommend software for testing or bug tracking. • Develop training materials and procedures, Document software defects, and report defects to software developers, Document test procedures, Review software documentation and technical manuals. • Recording of time spent on tasks, Escalating any issues identified to vendors or developers. • Share knowledge, Provide suggestions on areas of process improvements, Research on technologies and/or trends.