Application Support Senior Engineer

Solico Group (Kalleh)

Tehran

Posted a month ago

Job Description

• Helps to support customers for utilizing the software and related issues. • might work to help deal with internal technical issues, or they might assist customers or clients with software utilization issues. • provide support in person, on the phone, or even over the computer. • Answer user inquiries, Train users, Analyze data modification requests, Provide feedback and recommendations to developers on software usability and functionality. • Monitor bug resolution efforts and track successes, Oversee the daily performance of software, Perform initial debugging procedures, Prepare evaluations of software and recommend improvements or upgrades. • Develop testing, Design test plans, scenarios, scripts, or procedures, Evaluate or recommend software for testing or bug tracking. • Develop training materials and procedures, Document software defects, and report defects to software developers, Document test procedures, Review software documentation and technical manuals. • Recording of time spent on tasks, Escalating any issues identified to vendors or developers. • Share knowledge, Provide suggestions on areas of process improvements, Research on technologies and/or trends.

Requirements

• Bachelor’s Degree in Software Engineer, Information Technology • Communicative and Problem Solver • Good knowledge of Data base Query languages • Familiarity with Sales & Finance systems is advantageous • Ability to work with deadlines, under pressure and the willingness to put in extra hours when needed • Effective written and verbal communication and presentation skills • Knowledge of the software development process

Job Category

  • IT - Software & Web Development

Employment type

  • Full Time

Seniority

  • Experienced professional

Job Category

  • IT - Software & Web Development

Employment type:

  • Full Time

Seniority:

  • Experienced professional

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