مهندس پشتیبانی اپلیکیشن‌ها

Job Description

● Help to support customers in utilizing the software and related issues. ● Work to help deal with internal technical issues, or they might assist customers or clients with software utilization issues. ● Provide support in person, on the phone, or even over the computer. ● Answer user inquiries, train users, analyze data modification requests, and provide feedback and recommendations to developers on software usability and functionality. ● Monitor bug resolution efforts and track successes, oversee the daily performance of software, perform initial debugging procedures, prepare evaluations of software and recommend improvements or upgrades. ● Develop design test plans, scenarios, scripts, or procedures, and evaluate or recommend software for testing or bug tracking. ● Develop training materials and procedures, document software defects, report defects to software developers, document test procedures, review software documentation, and technical manuals. ● Record time spent on tasks, and escalate any issues identified to vendors or developers. ● Provide suggestions on areas of process improvements, and research on technologies and/or trends.