After Sales Manager Persia Khodro

  • Full Time

  • Tehran

      -   Tehran

After Sales Manager

Posted Long ago

Job Description

As a PERSIAKHODRO After-sales Manager you will be responsible for the strategic planning and development of service, parts, accessories and lifestyle departments to ensure ongoing profitability. Primarily your focus will be on activities within the dealership, looking for ways to maximize profitability across a range of departments. However you will also need to have an external focus, understanding what your competitors are offering and responding accordingly. Responsibilities will include: - Developing and implementing a business plan and annual targets to maximize revenue and customer satisfaction for whole after-sales network - Preparing marketing plans to ensure continued growth and attraction of new customers - Designing and introducing new initiatives to ensure customer loyalty - Analyzing a range of KPI’s to ensure marketing strategies are accurately targeting key areas - Development and introduction of new processes within the After-sales area - Development of staff training and succession plans - Implements and pushes through the measures relating to SME, service loyalty, parts, accessories and workshop turnover, as well as guaranteeing a high quality of customer care - Organizes/monitors and evaluates internal After-sales key figures in the dealership - Defines services offered and ensures their quality

Requirements

- Minimum of 15 years of experience in after sales services in automotive industry - At least BSc in mechanical or industrial engineering, Business or marketing related education (MBA is an advantage) - Analytical knowledge - High performer and achiever - Motivating, and have outstanding communication skills - Flexible problem solver - Working knowledge of various technology applications (e.g., Microsoft Office, information systems) - Ability to travel and work under pressure situations - Familiar with Automotive DMS's (Connected/Disconnected) Key Demographic Requirements - Applicants must be: Based in Tehran Minimum Age: 38