Job Description
1. Controlling ASP (Asus Service Partner) performance in TAT and Quality 2. Pushing case process where needed 3. Monthly reporting + KPI (Key Performance Indicator) 4. Handling of Escalation cases (Call center/Service partner related) 5. Monitoring of daily WIP (Work in Progress) 6. Weekly pending/TAT/SWAP analyzes 7. Monthly Customer satisfaction analyze 8. Weekly reporting Sales 9. Contact window for small repairs 10. Checking and controlling of QR (Quality Related) cases.
Requirements
Education: bachelor level. Work experience: You have an administrative/ service related background. Languages: You speak and write fluently English. You are capable of working in a fast changing environment and are flexible. You have a high stress level, are logical and analytical. You are capable of working independently and you have a high responsibility level. Your communication skills are good and you have an excellent knowledge about MS office, especially Excel.
Employment Type
Job Category
Seniority
Details
Employment type
Job Category
Educations
Seniority