Job Description
● Follow up on B2B customer care and retention process from start to end.
● Develop long-term relationships with customers through managing and interpreting their requirements.
● Support sales and marketing activities.
● Resolve customer complaints by recording problems, proposing and finalizing solutions with clients, preparing reports, and making recommendations to management.
● Develop relationships with new customers.
● Close the contract and receive new purchase orders from old customers.
● Issue sales documents and follow up the payments with the clients.
● Develop and maintain customer information and database.
● Negotiate and close B2B customer requirements.