Visa Processing Staff

Visa Mondial (Setareh Danesh) Tehran

Posted a year ago

Job Description

● Keep informed of laws, and regulations related to visa cases. ● Either alone or as a team member can take complete action on all classes of visas upon receipt including screening, data entry, visa classification, scanning of documents, photo capture, fingerprint capture, printing, quality assurance, and tracking and issuance. ● Track applications, including emergencies or high-profile cases. ● Monitor daily the status of all cases. ● Ensure key case documents are properly scanned into the visa system. ● Maintain and retain files strictly per the consular management handbook without requiring close supervision. ● Make phone calls and send emails in both languages in order to obtain the information requested by the officer. ● Respond promptly and accurately in fluent English to a full range of complex customer inquiries and complaints in a courteous manner.

Requirements

● Bachelor's degree in Business or relevant fields from a reputable university. ● Fluent in English and a second language. ● 3 to 7 years of prior relative experience. ● Motivated, energetic, and able to work as a part of a team. ● Strong communication and negotiation skills as the job is centered on communication with the client, colleagues, and authorities. ● Work to tight deadlines even when under pressure, whilst still being able to provide a high level of customer service. ● Proficient in Microsoft Office and any other software related to visa and immigration consultancy. ● Attention to detail. ● Punctuality. ● Professional customer service and communication skills, both verbal and written ● Manage multiple large accounts simultaneously and have a proven track record of accomplishing tasks on time. ● Manage shifting priorities and execute tasks in a high-pressure environment. ● A strong team player who is able to maintain a mature, calm approach to all situations. ● Excellent interpersonal skills.

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