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TechOps Specialist (Technical Operations)

Digipay Tehran

Posted a year ago

Job Description

  • Monitor SLA, OLA, and growth metrics.
  • Define service levels with service providers and merchants and make sure to receive related reports in defined intervals.
  • Plan to improve service qualities.
  • Assess customer support needs.
  • Define and deploy pre-requisites tools, infrastructures, processes and etc. to improve all operation processes and activities.
  • Log and resolve customer issues.
  • Redirect problems to appropriate teams (product team, Infrastructure, or service provider).
  • Diagnose and troubleshoot software and mobile apps or other Digipay products.
  • Respond to internal stockholder inquiries and assist in troubleshooting and resolving challenges.
  • Actively update, maintain, and monitor all aspects of products.
  • Attend in-person meetings with related stockholders to analyze, troubleshoot and diagnose product problems.

Requirements

  • Bachelor’s degree in Computer Science or Information Technology.
  • Experience in documenting processes and monitoring performance metrics.
  • Ability to work with data and analyze it to create reports.
  • Availability for monitoring systems.
  • In-depth knowledge of structured query language.
  • Knowledge of relational and no-SQL Databases.
  • Knowledge of systematic planning practices and service quality evaluation.
  • Ability to prioritize and manage several milestones and projects efficiently.
  • Familiar with financial concepts.
  • Familiar with the payment Industry (Shaparak, and Shetab Processes).
  • In-depth knowledge of software and microservices.
  • Previous work experience as a technical support engineer.
  • Professional written and interpersonal skills.
  • Strong analytical and problem-solving skills.

Employment Type

  • Full Time

Job Category

Seniority

Details

Employment type

  • Full Time

Job Category

Educations

Seniority

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