Job Description
● Follow up on customer tickets and provide support services based on customers' requests.
● Initial setup, system tuning, and warranty activation.
● Monitor and troubleshoot, repair, or replace relevant parts or modules if needed.
● Conduct periodical inspections of projects and continuous follow-up with customers to assess service needs and increase customer satisfaction.
● Prepare to support and carry out and present at the project sites.
● Prepare service reports daily.
● Set up and manage process reviews.
● Responsible for proposing and piloting overall improvement for support and after-sales service action plans.
● Conform the guidelines of the company's quality policy and certification.
● Support the management team.
● Verify the global coherence of the company's process.
