Technical Customer Service Specialist

HiWEB Tehran

Posted 2 years ago

Job Description

● Address subscribers' registered complaints via 195 system, site, electronic symbol, and etc. ● Documentation, update, and presentation of information related to complaints. ● Track the cases and problems of customers with relevant units to achieve the result. ● Interaction and negotiations with the organization's experts on the complaints and problems of subscribers. ● Review the level of service level reduction and calculation of the SLAs paid to subscribers in accordance with the UN resolutions and radio regulations. ● Review the referral requests from different units and address them in accordance with the accesses in CRM. ● Check and tackle technical and non-technical problems from subscribers to achieving the result.

Requirements

● Familiarity with Microsoft Dynamics CRM concepts. ● Familiarity with Enterprise Suite software, specifically Word and Excel. ● Fluent in Network+ Concepts. ● Familiarity with the resolutions of the organization for Radio Regulation and Regulations. ● Mastering the concepts of ADSL, fiber, and 4G technologies. ● Familiarity with the basics of circuit-centric. ● At least 1 year of work experience in connecting units with customers and call centers. ● Careful, energetic, hardworking, and motivated. ● High public relations. ● High team spirit.

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