Technical Call Center Expert

Naghsh Aval Keyfiat (NAK) Tehran

Posted 3 years ago

Job Description

● Customer complaint handling – second line service. ● Analyze and ticket creation. ● Ensure the treatment of the customer complaints received via customer care, and inform about the ongoing action to solve them. ● Reporting and data base updating. ● Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.

Requirements

● Bachelor’s degree in Telecommunications or Computer Science. ● Strong collaborating ability, create and handle and relationships with other departments. ● Very familiar with managed equipment and the existing architecture and configuration of the respective networks ● Analytical and problem solving. ● Persistence and perseverance. ● Rigor and organization. ● Working under pressure. ● Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations. ● Intermediate at English. ● Intermediate at MS Office Pack (Word, Excel, PowerPoint, Access, Visio, etc.). ● Ability to work off hours depending on Network outages and the Customer requests. ● Full time availability (24/7) to support after office hours and be able to relocate with in the country. ● 1 to 2 years of experience in telecom industry is preferred.

Employment Type

  • Full Time

Details

To see more jobs that fit your career