Software Support Expert

Goldiran Tehran

Posted 2 years ago

Job

Company

Salary

Applicant Insights

Job Description

We are a successful Consumer Electronic Manufacturing company seeking a Software Support Expert who is responsible for: ● Engage with users to identify their issues with the software. ● Communicate with suppliers and escalate software issues and follow up for solving the issues. ● Schedule and run maintenance jobs on the systems. ● Schedule and plan for version upgrades and do the required tests. ● Ensure software backup policies are in place and run based on the schedule. ● Prepare required documents for user training and software technical documents. ● Manage the issues raised in the ticketing system and ensure the response time is according to the SLA. ● Interact with other IT team members to share the common issues and knowledge sharing. ● Analyze and prepare reporting requirements of users.

Requirements

● Bachelor’s or Master’s degree in IT or Software Engineering. ● 2 to 4 years of related experience. ● Good knowledge of SQL Server and database structure. ● Good knowledge of system integration concepts, web services, and APIs. ● Experience in Hamkaran and Chargoon software would be an advantage. ● Experience in system implementation or support is preferred. ● Familiarity with web systems, IIS, HTTP protocols, and their debugging. ● Good knowledge of report analysis and using queries to extract reports. ● Good knowledge of Excel and writing formulas. ● Good English communication skills.

Employment Type