Job Description
● Identify operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures.
● Develop operational solutions by defining, studying, estimating, and screening alternative solutions.
● Improve operational quality results by studying, evaluating, and recommending process re-design; implementing changes.
● Provide operational management information by collecting, analyzing, and summarizing operating and engineering data and trends.
● Ensure IT service's health and resiliency through monitoring the applications and defining effective monitoring KPIs for operational activities.