Service Desk Engineer

Solico Group (Kalleh) Tehran

Posted 2 years ago

Job

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Salary

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Job Description

● Direct report to client support manager. ● Desktop unification. ● Working with users or employees to identify computer problems and advising on the solution. ● Desktop technical management. ● Contribute to the proper installation, maintenance, and disposal of desktop computers, printers, etc. ● Periodically maintenance. ● Resource management. ● Document solutions to problems regarding standard IT applications and record them in the IT Knowledge base. ● Establish and plan periodic maintenance programs following company and vendor standards. ● Mentoring staff.

Requirements

● Bachelor’s degree or higher in IT-related fields. ● At least 2 years of experience. ● Fluent in English (Written and speaking). ● Fluent in A+, Network+, Windows Infrastructure, Windows 7. ● Fluent in PC configuration, OS, HW. ● Fluent in troubleshooting PCs. ● Problem-solving is required in a variety of areas both hardware and software. ● Attention to detail. ● Ability to work under pressure to tight deadlines. ● Ability to adapt to change, meet the changing demands of the work environment, any delays, or other unexpected demands. ● Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.

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