Job Description
Digikala business platform is a new business line in Digikala with the purpose of business expansion to the B2B market. Due to different specifications of B2B customers and separated platforms, we need a multi-task and passionate person who can participate in different aspects of this business from the customer, marketing, commercial, operation, etc. side with platform-based solutions that can bring ease of use for all stakeholders including customers and Digikala users in different departments.
Primary responsibilities:
● Identify, recommend and implement product improvements via Roadmap and related scope.
● Analyze and review user persona, customer journeys, and experience enhancement.
● Escalate and/or resolve issues that are reported by users or flagged by the system.
● Design communication plans with customers via calls, arranging focus groups, etc.
● Analyze data in order to use problem-solving skills to continuously deliver value to our clients.
● Trends and platform health index detection and trend observation.
