● Track customers' journeys in each service and define touchpoints.
● Find solutions to reduce pain points and improve the CX metrics.
● Create different evaluations to collect users' feedback and analyze them for action plans.
● Manage projects to improve CX.
● Prepare monthly data-driven reports that show customers’ pain points and solutions to reduce them.
Requirements
● Bachelor’s degree in Business Management or other related fields.
● Strong written and verbal communication.
● Strong presentation skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
● Strong critical thinking skills.
● Excellent communication and soft skills.
● Experience in UX research, performance management, and UX design is a plus.
