Sales Director

Requirements

● Leadership – As a manager, you must be seen by your staff and customers as the person in charge. ● Strong communication skills – Retail sales managers spend most of their time speaking to customers and sales staff. They need these skills to make sure conversations are productive for all parties. ● Customer service – Retail sales managers often deal with customers when they're unhappy or frustrated. Their customer service skills help them change the moods of these disgruntled customers and give them a positive impression of the store. ● Problem-solving – When customers complain about products or services and employees have disputes, retail sales managers must draw on their problem-solving skills to find satisfactory resolutions for parties involved and for the store. ● Patience – Dealing with demanding customers and difficult workers can be challenging, but patience should help retail sales managers in these circumstances. Motivational – Retail sales managers draw on their motivational abilities to encourage sales staff to meet sales quotas and deliver exceptional customer service. ● Organization – Organizational skills help retail sales managers determine the duties their employees should complete during each shift. ● Effective delegation – Retail sales managers must look to their sales teams to effectively run the store. Good retail sales managers know their team members' strengths, which jobs are of the greatest priority, and how best to delegate tasks. ● Stress management – Retail stores can be stressful environments, so retail sales managers need to know how to cope well with extra pressure. ● Fast learner – As the retail industry develops, stores often introduce new practices, policies, and technologies. Retail sales managers must adapt to these changes quickly so they can incorporate them confidently into their business practices.