Rich Media Systems Engineer

Job Description

● To liaise with Digital teams in collecting new market demands and the roadmap of RMS. ● To provide the manager with associated data and reports to represent MTNIrancell in front of external stakeholders like IRIB, content market, and audit teams. ● To focus on possible system and performance enhancement, keeping the system with zero downtime. ● To identify and forecast future key trends and changes to assigned RMS from technological, commercial, business, and consumer behavior perspectives and report how these could impact assigned RMS plans and strategies. ● To coordinate operations, maintenance, and development of rich media systems/Services. including but not limited to: o LENZ (IPTV); o Streaming service; o VOD service; o RBT; o Sentiment; o Instant messaging; o Advertisement platform; o Game platform; ● To implement new rich media-related systems and enhance existing systems simultaneously with operations management. ● To ensure the effective utilization of RMS infrastructure, scalability, and capabilities. ● To identify and troubleshoot any possible systematic, network, or operational flaws of RMS reported by any business units or recognition. ● To control and take care of all issues related to billing operations for media customers promptly and resolve any related problems to prevent reoccurring in collaboration with the BSS department. ● To collaborate with solution delivery teams in developing a detailed product and service design, ensuring the impact on existing systems (including network capacity), products, services, and processes are managed. ● To follow RMS products and services designs to be developed based on development plans and delivered duly. ● To maintain defined SLAs for assigned rich media services with Vendors and Content Providers and provide related reports. ● To check the RMS performance to recover any unavailability or performance issues as soon as possible by using short-term and long-term actions and planning. ● To execute rich media customers’ technical troubleshooting process and ensure necessary actions are taken affected. ● To collaborate with the RA team to ensure all required controls are implemented in the RMSs. ● To provide various reports on the status of RMSs and platforms to the management. ● To identify business demands and requirements based on available resources for best system performance and delivery. ● To integrate different outsourcing partners and play the role of a mediator to resolve conflicts among them. ● To facilitate cross-functional teams that include members from MTNIrancell and outsourcing partners to smooth the operation. ● To collaborate with suppliers and content providers to ensure MTNIrancell media products are superior in performance, functionality, and customer experience. ● To attend the peer-to-peer discussion with vendors, content providers, and operational teams about solutions and their implementation. ● To enforce the SLA with vendors and report any discrepancies to the line manager.