Product Operations Specialist: Rich Media Services

Job Description

● To liaise with ITS, Technical vendors and etc. to integrate needs and coordinate the requests of digital P&S. ● To collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development. ● To study best practices and suggest for improvement on business especially IPTV/VOD area regarding benchmarks and propose them to the management. ● To build and maintain proper relationship with IPTV/VOD Content Providers (CPs) in order to complete technical assigned tasks. ● To follow up on complaints and issues received from Customer Relations, IRIB and Legal about IPTV/VOD services based on policy and procedure until their resolution. ● To have cross-functional interaction with S&D, NWG, ITS, CR, and IRIB to handle the issues in IPTV/VOD service and deliver assigned tasks. ● To follow up actions assigned for dubbing vendors ensuring delivery of agreed services based on contracts and agreements. ● To coordinate and follow receiving approvals from IRIB on IPTV/VOD contents. ● To generate different reports and analysis about user behavior, content performance, trends, system performance, issues, progress of projects, progress of enhancements etc. for the management and department. ● To generate monthly and weekly performance review report of IPTV/VOD services and provide feedback to management. ● To maintain team dashboards and prepare different analytical reports based on management request. ● To capture technical requirements from IPTV/VOD business development team, management and share them with ITS, NWG and technical support vendors in order to deliver them. ● To develop, get approvals and communicate CERs/RFPs to ITS and third parties technical team based on identified technical requirements. ● To cooperate with ITS and third parties technical teams in clarification, test, follow up on digital product changes/developments. ● To monitor IPTV/VOD product constantly ensuring its performance, security and system availability on different devices and during different campaigns and follow up issues with related teams until resolution. ● To suggest an enhancement in the infrastructure of IPTV/VOD services and products in its UI and UX to management and follow up its implementation in order to promote the product in the target market. ● To coordinate technical support for live events, provided by vendors and internal teams. ● To support the preparation of IPTV/VOD content by implementing censorship, putting subtitles, etc. on the content. ● To coordinate preparing content package including banner, commercial announce, Metadata, and poster before content goes live on IPTV/VOD. ● To enforce SLA /OLAs with partners and internal teams including the development of items and monitoring of their delivery.