Process Analysis Expert



Posted a month ago

Job Description

● Redesign current eTOM/ITIL process. ● Model current and future state business processes using the BPMN 2.0 analytical method. ● Perform business process gap analyses to meet the business unit’s desired outcomes. ● Participate in process discovery and elaboration workshops, interviews, and surveys. ● Utilize knowledge of six sigma methodologies, like DMAIC, to facilitate process improvements. ● Participate in business process reengineering to improve quality; reduce costs and cycle time. ● Create value stream maps and SIPOC models to promote business transformation. ● Determine and document the impact of change on business processes. ● Utilize simulation modeling to identify bottlenecks within processes. ● Identify key performance indicators to construct appropriate performance measurements. ● Develop strong partnerships with the team, functional peers, sponsors, and multiple stakeholders. ● Apply change management practices (ADKAR) while working with all levels of the organization. ● Work with project sponsors and stakeholders to define milestones and metrics. ● Regularly report and update on progress, timelines, obstacles, and challenges.


● Understanding of OSS/BSS processes with established in-depth experience in re-engineering these processes as per eTOM standards. ● Proficiency in business process modeling and governance and tools (BPM Tools). ● At least three years of relevant experience with the implementation of ITIL and eTOM. and a proven track record of delivering substantial business results. ● Experience should cover areas of process analysis, business analysis, and project management, preferably within a telecom services firm. ● Experienced in implementing service operations. ● Work experience in service design is a plus. ● Bachelor's or Master's degree in Management Information Systems, Information Technology Management, Industrial Engineering, Business Administration, or Telecoms is preferred. ● Familiarity with Business Process Model and Notation (BPMN) and Decision Modeling Notation (DMN). ● Established experience in Lean/Six Sigma (or higher) implementation. ● Strong organizational skills with the ability to prioritize, monitor, and complete multiple tasks or projects, either independently or collaboratively within a team. ● Excellent interpersonal skills with a focus on building trusting relationships with business partners and their leadership team. ● Advanced computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, Project, SharePoint, and Visio. ● Good level of presentation skills. ● Excellent understanding of telecoms organizations and the roles and responsibilities of all business areas.

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