Operations Supervisor

Snapp Group (IIG (Iran Internet Group)) Tehran

Posted a year ago

Job Description

Job Summary Operations supervisors keep track of key performance indicators across different functions, including tech, finance, and different Ops depts. They monitor compliance with operational policies and progress of administrative tasks. Design and improve processes, and tackle obstacles in time. This is the key to increase service fulfilments. Responsibilities: ● Develop and improve operational processes within the operations’ departments. ● Monitor hourly/daily service levels, and coming up with effective strategies to enhance fulfilment rates. ● Find blockers, and raise them in time using analytical skills. ● Evaluate and report on business metrics to upper management. ● Get connected with suppliers, and define metrics to assess delivered quality. ● Improve the work environment and operations of the organization as a whole. Shifts, and working hours: ● Normal shift: Saturday to Wednesday from 9 am to 6 pm. ● Available during off-shift hours. ● Time flexibility is a must.

Requirements

● Good working knowledge of operational procedures and policies. ● Excellent leadership and decision-making skills. ● Strong analytical skills, using a combination of tools, “Excel” is a must. ● Great communication and interpersonal skills. ● Ability to plan, be alert, and resolve unexpected problems quickly and efficiently. ● 2 to 3 years of experience in a supervisory role is preferred.

Employment Type

  • Full Time

Details

To see more jobs that fit your career