Operations Manager

Behpardaz Hamrah Samaneh Aval (Behsa) Tehran

Posted a year ago

Job

Company

Salary

Applicant Insights

Job Description

● Manage operations related to infrastructure. ● Responsible for effective and successful management of quality control operations. ● Responsible for reviewing and following up on daily teamwork and communicating with internal teams to ensure good performance. ● Responsible for investigating incidents related to infrastructure. ● Participate in internal or client-related meetings. ● Implement ITIL processes for change management, problem management, and incident management. ● Create appropriate routines related to the team's daily activities. ● Representative of the company in regulatory affairs; SLA monitoring and control, process workflow analysis.

Requirements

● Working experience in Call/Command Center from IT/CT outsourcing area. ● Service delivery management experience in complex technology-based outsourced businesses. ● ITIL or eTOM knowledge and certification are a must. ● Self-motivated and have the ability to develop. ● Strong thinking and problem-solving skills – able to analyze errors/complex situations and identify appropriate solutions. ● Customer-oriented – demonstrates a positive attitude towards customer service. ● Excellent verbal and written communication skills in English. ● Advanced skills in, Excel, Word, and PowerPoint. ● At least 7 years of experience in telecom, managed service, management consulting fields, or similar industries.

Employment Type