Requirements
● Familiarity with the concepts of process maturity of organizations (telecom industry).
● Ability to review processes related to service strategy and basic concepts such as UP and BRM.
● Ability to identify and examine the group of service design processes and their relationship to each other and basic concepts such as SLA and OLA.
● Familiarity with SDP and CRM systems.
● Mastery in Office, especially Excel.
