Job Description
● Gather requirements for business processes, and determine ways to optimize/improve JIRA, Confluence, and BitBucket build and configure.
● Provide application support for JIRA and Confluence to IT and the rest of the business.
● Support JIRA and Confluence users.
● Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation, and configuration of the plug-ins.
● Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high-impact projects.
● Implement custom XML-based JIRA gadgets.
● Support and configure JIRA plugins as required.
● Generate documentation on workflows and processes implemented in JIRA to support runbook.
● Create JIRA projects, queries, and reports as required.
