Job Description

An ITIL specialist must possess strong skills in the development, facilitation, and implementation of ITIL processes and tools within the ITSM and ITIL framework. Responsible for standardizing processes, templates, and tools that support industry best practices and applying continual service improvements to remediate process gaps. The role will interact closely with senior leadership across IT and business to understand customer and stakeholder requirements, ensure alignment with all company initiatives, and drive continuous process improvements. The candidate will have a passion for change and enabling IT's transformation into an enterprise-class organization.

Requirements

● Multiple years of experience in IT service desk management and operations. ● More than two years of practical experience in the design, integration, and operation of service management tools; more than two years of experience working in information technology. ● Strong detail analytical skills. ● Thorough understanding of ITIL/ITSM processes with knowledge of the incident, problem, change, release, request, service catalog, asset management, service levels, monitoring and event, capacity and performance, and continual improvement. ● Ability to leverage data and metrics to influence decisions. ● Excellent verbal and written communication skills. ● Strong self-motivation, attention to detail, accuracy, and accountability. ● A clear and unambiguous communicator, methodical, disciplined, confident, and assertive. ● Good data analysis and presentation skills. ● Certified in ITIL4 or ITIL V3. ● Good knowledge of MS Office.

Employment Type

  • Full Time

Details

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