IT Support Technician

Cobel Darou Tehran

Posted 2 years ago

Job Description

● Perform remote troubleshooting through diagnostic techniques and pertinent questions. ● Determine the best solution based on the issue and details provided by customers. ● Walk the customer through the problem-solving process. ● Direct unresolved issues to the next level of support personnel. ● Provide accurate information on IT products or services. ● Record events and problems and their resolution in logs. ● Follow-up and update customer status and information. ● Pass on any feedback or suggestions by customers to the appropriate internal team. ● Identify and suggest possible improvements on procedures.

Requirements

● Proven experience as a help desk technician or other customer support role. ● Good understanding of computer systems, mobile devices, and other tech products. ● At least two years of experience as an IT support technician. ● Ability to diagnose and resolve basic technical issues. ● Proficiency in English. ● Excellent communication skills. ● Customer-oriented and cool-tempered. ● Bachelor's degree in IT, Computer Science, or relevant fields.

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