● Provide technical assistance.
● Report network problems to the network manager and cooperate to solve them.
● Diagnose system software and hardware errors and other issues.
● Follow up on users' problems and ensure that issues are fully resolved.
● Provide reports to analyze common complaints and problems.
● Remote access to the software to make changes and fix problems.
Requirements
● Proficient in Microsoft MCITP/MCSE.
● Proficient in CCNA.
● Proficient in Network+.
● Proficient in A+.
● Proficient in Windows operating systems and Microsoft Cloud services.
● Familiarity with HP servers.
● Proficient in Windows Server 2019 and Active Directory.
● Familiarity with VoIP and network telephone systems.
● Proficient in network surveillance cameras.
● Familiarity with infrastructure design and architecture.
● Familiarity with hardware and software firewalls (Kerio and FortiGate).
● Familiarity with Printer and Folder sharing system in Active directory and Workgroup network.
● Familiarity with Cisco and Mikrotik network switches.
● Familiarity with Ubiqt wireless network.
● Familiarity with installing and troubleshooting engineering software (Autodesk and Adobe).
