IT Help Desk Expert

Job Description

POSITION SNAPSHOT: Location: Factory of Nestle, Qazvin, Iran. Company: Nestlé. Position: Full-time. ** The contract for this position will be with another company ** ***Please only apply if you have no problem having external contact (not with Nestle)*** POSITION SUMMARY: In accordance with the service level agreement, real-time support, provide high-quality, customer-focused infrastructure support covering Windows Infrastructure. A day in the life of IT Help Desk Expert: ● Install desktop, laptop, tablet, printers, and other required infrastructure components and perform upgrades and replacements of these components, whenever necessary. ● Help users and execute and maintain user administration processes and procedures for local markets supported by the customer care unit. This includes AD administration functions. ● Resolve all LGO user access-related problem tickets within SLA timeframes and GLOBE standards. ● Manage incidents in the IT infrastructure area, and ensure that they are properly escalated to the GC. ● Coordinate with LGO customer care and GC support teams in resolving IT infrastructure issues in their market, e.g. server, and workstation operations in all sites in the markets/region. ● Support Microsoft software in the sites of Iran. ● Respond to access-related security issues by providing relevant information and sending relevant KPI reports. ● Compliant and security SOPs implementation and administration for the site responsibilities. ● IT asset management. ● Participate in NCE projects in the local IT infrastructure in the market. ● Maintain customer focus: ensure that he or she has an understanding and affords business needs with a level of priorities required.