IT Help Desk Expert

Goldiran Tehran

Posted 2 years ago

Job

Company

Salary

Applicant Insights

Job Description

● Collect requests from all functions and stakeholders, record and provide answers to users within the defined SLAs. ● Ensure the quality of solution provided for end users and perform the required optimization in any of the areas. ● Installation, configuration, and maintenance of laptops, desktops, printers, and scanners. ● Prepare periodical reports on the services for senior managers, analysis the majority of each issue, and provide plans for the mitigations. ● Perform daily activities to ensure the smooth operation of IT systems and services both for the user side, network, and backend. ● Effective engagement with internal and external stakeholders including IT suppliers. ● Ensure the systems and services are compliant with IT policies and strategy.

Requirements

● Bachelor's or Master's degree in Software or Hardware Engineering or equivalent working experience. ● Good technical knowledge of network and IT infrastructure. ● Comprehensive knowledge of Microsoft solution. ● Familiar with Active Directory, DNS, DHCP, and WSUS. ● Familiar with ITIL concepts and IT service levels. ● Strong communication skills and result-oriented attitude. ● Acceptable skill in both written and spoken English.

Employment Type