● Perform remote troubleshooting through diagnostic techniques and pertinent questions.
● Determine the best solution based on the issue and details provided by customers.
● Walk the customer through the problem-solving process.
● Manage, install, and maintain Microsoft servers, Cisco switches, routers, Microtik, and services.
● Install, set up, and maintain a VMWare-based virtualization structure.
Requirements
● Expert in troubleshooting on computer hardware and software.
● Ability to design and implement Active and Passive networks (Network+).
● Familiar with windows server and Microsoft services (MCITP, MCSE).
● Ability to support computer systems, Switches, and Routers.
● At least 3 years experience in related fields.
● Preferably Bachelor in Computer engineering or Information Technology.