Irancell Store Supervisor

Job Description

● To provide customer service to all walk-in clients by following up to resolve queries or escalate to appropriate divisions (AHD team at CR). ● To ensure a positive experience has been made for visited subscribers and potential clients to increase sales and service performance. ● To identify and facilitate services/sales improvements as needed in MTNI stores to increase customer satisfaction. ● To achieve predefined service levels and sales targets in the MTNI store. ● To handle all MTNI store issues/activities with following by relevant departments and report to the area sales manager. ● To provide regular reports to the area sales manager about MTNI store activities, including daily sales and services. ● To ensure customer documentation processes, including registration, itemized Bill, Sim Swap, etc., are available in the MTNI store. ● To support S and D promotional sales and services plans (e.g., exhibition) to increase market share and respond to environmental needs. ● To monitor and ensure all the usage of representatives’ accesses is aligned with MTNIrancell Policies. ● To ensure daily report (daily sales at MTNI store) is balanced with ERP report and all of the retail transactions of representative are done. ● To effectively participate in out-of-store projects to introduce products and services as B2C. ● To ensure the adequate supervision and functionality of the MTNI store environment by controlling the MTNI store Opex budget and cash-up Settlement with Bank on time. ● To conduct forecasting of MTNI store needs consumable items to ensure optimum MTNI store stock levels. ● To provide duly reports on stock levels and review internal stock counts as guided. ● To conduct daily/weekly/monthly meetings with MTNI store representatives to ensure all the MTNI store’s processes are aligned with MTNIrancell policies and also monthly/random MTNI store stock taking.