Irancell Store Representative

Job Description

● To maintain professional relationships with employees in other departments and divisions in order to escalate queries to designated person(s) and division(s). ● To confer with customers in person to provide information about product or service inquiries and customer accounts. ● To resolve customers’ problems regarding SIM cards (such as SIM swaps, SIM registrations), airtime vouchers, billing complaints, Modems and etc. within reasonable deadlines. ● To keep records of customer interactions or transactions, details of inquiries, complaints, or comments as well as actions taken within designated systems. ● To attend to Walk-in customers regarding promoting all necessary information (related to introducing products, Tariffs, Bolton, and handling of handset/modem configurations). ● To solicit sales of new or additional services or products. ● To ensure correct charges for services requested, collect deposits or payments, or arrange for billing. ● To refer unresolved customer complaints to designated person(s)/departments for further investigation. ● To educate customers on handling SIM and airtime cards and how to use the services also present MTNIrancell services and apps in this regard. ● To implement customer documentation process including registration, itemized Bill, SIM swap and etc. available in the service center. ● To actively support events related to promotional sales and services. ● To provide the supervisor with daily and weekly reports of sales and services. ● To support MTNI distributors/connects in sales and knowledge sharing per management request. ● To configure MTNIrancell modems and handsets settings for customers. ● To work collaboratively to achieve MTNIrancell Targets set per product.