Help Desk Expert

Goldiran Tehran

Posted a year ago

Job Description

Mobtakeran Goldiran Engineering and Consulting Co., one of Goldiran's Group subsidiaries, active in CAC- HVAC, is looking for a Help Desk Expert with the following responsibilities: ● Collect requests from all functions and stakeholders, record and provide answers to users within the defined SLAs. ● Ensure the quality of the solution provided for end users and perform the required optimization in any of the areas. ● Install, configure and maintain laptops, desktops, printers, and scanners. ● Prepare periodical reports on the services for senior managers, analysis the majority of each issue, and provide plans for the mitigations. ● Perform daily activities to ensure the smooth operation of IT systems and services both for the user side, network, and backend. ● Effective engagement with internal and external stakeholders including IT suppliers. ● Ensure the systems and services are compliant with IT policies and strategy.

Requirements

● Bachelor's or Master's degree in Software Engineering, Hardware Engineering, or equivalent working experience. ● Good technical knowledge of network and IT infrastructure. ● Comprehensive knowledge of Microsoft Solution. ● Familiar with Active Directory, DNS, DHCP, and WSUS. ● Familiar with ITIL concepts and IT service levels. ● Strong communication skills and result-oriented attitude. ● Acceptable skills in both written and spoken English.

Employment Type

  • Full Time

Details

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