Job Description
Job description:
● Implement, configure, administer, and troubleshoot hardware and software issues.
● Provide on-demand technical and executive reports.
● Provide help desk support and resolve problems to the end user's satisfaction .
● Being present and available to clients requiring technical assistance.
● Publishing support documentation to assist staff with requests for information and provide staff training if required.
● Provision of hardware and software requirements and coordinate IT purchases.
● Resolve technical problems with Local Area Networks (LAN) and Passive.
● Install computer peripherals for users.
● Stay current with system information, changes and updates .
● Prepare activity reports.
● Schedule preventive maintenance on hardware.
● Hands on manage engine service desk software (Ticketing System).
● Respond to user inquiries regarding computer software or hardware.
● Follow up with customers to ensure issue has been resolved.
