Help Desk Engineer

Job Description

• Providing help desk support and resolving problems to the end user's satisfaction.
• Installing and maintaining software and hardware components, devices, printers, scanners, cameras, computers, and servers.
• Assisting with network administration tasks.
• Installing and ensuring proper installation of network cables, nodes, connections, etc.
• Ensuring data storage is safe and secure and doing a daily backup of servers.
• Monitoring and troubleshooting mail server issues.

Requirements:

• At least a Bachelor's degree in Information Technology, or Computer Engineering.
• At least 1 to 2 years of experience as an IT service desk or help desk.
• Full knowledge of Windows 10 and Microsoft Office.
• Fluent in Network+.
• Familiar with CCNA.
• Fluent in MCSA.
• Familiar with MCSE.
• Familiarity with the mail server.
• Familiarity with the concepts of storage and backup of information and related software.
• Fluent in virtualization technology (VMware).
• Ability to configure and maintain Network devices such as Switches, Routers, Modems, Access Points, Cameras, and NAS Storage.
• Ability to diagnose and troubleshoot technical issues.
• Able to focus under pressure.
• Self-motivated.
• Gender preference: Male.
• Maximum age: 27 years old.