Data Center Operations Manager

Job Description

Shooka is the market leader in video communication service providers in Iran and has a bold vision to become the most trusted, widely accepted video communication service provider in the Region. To execute this vision, Shooka is systematically investing in its service reliability (stability, robustness, and resiliency). So, if you welcome new challenges and are looking for an opportunity to help build a strong operations team and utilize creative technology solutions to offer reliable services that positively impact millions of people and relish large ownership and diverse technologies, join our team today! The role: ● As our Datacenter Operations Manager, your ultimate responsibility is to establish relevant SRE metrics and utilize the ITIL framework to make sure our services will always stand above our SLA standards. ● You will develop and manage a team of highly motivated and talented individuals that specialize in Monitoring, System Administration, Virtualization, Networking, and Security. ● You will work closely with our software team, support team, and our account management team to make sure all our customers’ requirements are met in accordance with the SLA. ● You will plan, direct, and coordinate all activities related to Service Operations. Datacenter Operations Manager resides in our premises in Tehran and is on-call and available for work outside of regular hours to respond to emergency incidents. Duties and tasks: ● Manage and document all service changes. ● Assure the service reliability by planning and performing multiple service tests in the staging environment before applying the changes to the production environment. ● Work closely with the software development team to operationalize new features and fix bugs. ● Escalate critical problems. ● Manage contractors (gathers requirements and creates RFP, oversights projects’ progress, and works with the PMO to create progress reports). Implements the ITIL framework in the following areas: ● Incident Management ● Change Management ●Disaster Recovery (Business Continuity) ● SLA and OLA ● Prioritize and distribute tasks among team members. ● Hold timely meetings to review all open/overdue tickets. ● Manage changes and resources during the change process. ● Create and communicate weekly/monthly reports. ● Hire and train talented team members and define their roles. ● Evaluate team members’ performance and set targets for every individual team member. ● Work with software development manager and product manager in developing a strategy and road map to provide compelling capabilities that help our customers succeed in their business goals. ● Work closely with senior engineers to develop the best technical design and approach for new product/service development and estimates time and budget and break down the project’s scope into milestones and tasks. ● Project management - prioritization, planning of projects and features, Stakeholder management, and tracking of external commitments.