Customer Service Specialist

Zarrin Roya Saveh

Posted a year ago

Job

Company

Salary

Applicant Insights

Job Description

● Contacting customers or users, and resolve users' requests, if possible. ● Solving problems reported by users, if relevant, or referring the problems to the relevant teams. ● Diagnosing software faults in the network and solving technical problems by phone, remote, or face-to-face. ● Testing and repairing faulty hardware equipment. ● Installing general and specialized software required by users. ● Monitoring all devices related to the server room (including UPS, cooling system, environmental condition sensor of the server room, etc.). ● Updating operating systems and software used by users of the organization. ● Teaching software, systems, and methods to users. ● Documenting all assigned matters and knowledge management.

Requirements

● Bachelor's degree in Computer Engineering, IT Engineering, or equivalent fields. ● 2 years of experience working within IT infrastructure and software configuration. ● Good English skills. ● CCNA and Network+ Certifications are a plus. ● Ability to manage multiple tasks efficiently, and work productively in a fast-paced, team-oriented environment. ● Excellent interpersonal skills.

Employment Type