Job Description
● Contacting customers or users, and resolve users' requests, if possible.
● Solving problems reported by users, if relevant, or referring the problems to the relevant teams.
● Diagnosing software faults in the network and solving technical problems by phone, remote, or face-to-face.
● Testing and repairing faulty hardware equipment.
● Installing general and specialized software required by users.
● Monitoring all devices related to the server room (including UPS, cooling system, environmental condition sensor of the server room, etc.).
● Updating operating systems and software used by users of the organization.
● Teaching software, systems, and methods to users.
● Documenting all assigned matters and knowledge management.