Requirements
● Experience as a customer support specialist or similar CS roles.
● Experience using help desk software and remote support tools.
● Understanding of how CRM systems work.
● Excellent communication and problem-solving skills.
● Multi-tasking abilities.
● Patience when handling tough cases.
● Bachelor's degree in Information Technology or relevant diplomas.
● Excellent communication skills including active listening.
● Service-oriented and able to resolve customer grievances.
● Proficient computer skills with the ability to learn new software.
● Knowledge of, or ability to learn, product, service, or area of customer service specialization.